Salesforce Administrator

100% Remote - Chile

The Company:
AudienceView is an organization of people who are passionate about the business of Live Events. We create industry-leading software solutions that fuel attendee engagement, ticket sales and advertising solutions for thousands of sports, music and theatre venues in 16 countries around the world. AudienceView employees share a vision to help entertainment organizations deliver exceptional experiences for people who love live events. We achieve this through innovative technology, popular media brands, effective distribution strategies and a dedicated team of experts that help create customer success every single day.


Why We’d Want to Work with You:
We’re currently seeking a passionate and experienced Salesforce Administrator for the team at AudienceView! As we continue to grow, we’re looking for a strong Salesforce Administrator who is detail oriented, proactive, and able to turn business requirements into tangible solutions for our team members. As a Salesforce Administrator, you will be responsible for achieving business objectives by developing features and functionality that effectively solve our growing business needs within Salesforce. We value people who take initiative, lead by example, and communicate with transparency.



Position Responsibilities:
Work with colleagues to identify system pain points and advise on Salesforce best practices and use cases of Salesforce tools to do their jobs optimally.
Work with internal customers to gather requirements and implement configuration changes, including the definition of Flows and Approval Processes and custom Object implementation.
Collaborate with other members of the Salesforce Team to develop solutions which work in harmony with existing processes.
Build and maintain integrations between Salesforce and 3rd party tools.
Drive business process improvement through knowledge of Salesforce out-of-box features.
Contribute to development and adoption of AI tools, including, but not limited to Agentforce and Microsoft Copilot
Work with end users to provide day-to-day support with our platforms.
Stay up to date and implement new Salesforce, releases, features, and best practices.
Identify system enhancements, collaborate for solutions and configuration, plus regression & user acceptance testing.
Actively participate in Salesforce change management including documentation and training for Salesforce users on new features.
Contribute to technical documentation ensuring that processes and fields are properly documented and defined.
Support data and data quality initiatives across Salesforce and related platforms.


Requirements:
2-4 years of experience in a Salesforce Administrator role.
Salesforce Administrator certification.
Experience with declarative development in SFDC (e.g. Flow, Dynamic Pages)
Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
Knowledge about Change Management best practices.
Strong stakeholder management skills.
Experience with Sales Cloud, Service Cloud, Account Engagement (formerly Pardot).
Experience with 3rd party integrations with Salesforce, including using security best practices
Familiarity with working in a Microsoft environment


Nice to have:
Salesforce Advanced Administrator, Platform App Builder, Sharing and Visibility Certifications.
Experience with 3rd party tools like Conga, Form Assembly, SalesLoft, ChurnZero, Apollo.
Specific Experience with: Agentforce (AI), Revenue Cloud, CPQ, Marketing Cloud, Experience Cloud



Why Work at AudienceView:
We’re a global leader in live events technology. As the essential partner to get live events discovered, attended, and remembered, we help our clients sell more tickets every single day.
We’re passionate about live entertainment. AudienceView believes in the power of live events and its purpose is to ignite that passion in people around the world.
We have amazing clients. Our exciting roster of clients includes sports, live music, and performing arts organizations
Our employees love us. We offer excellent benefits, competitive salaries, flexible hours, remote work opportunities, and more!
We're a remote-first company. Our remote culture allows our employees to have the flexibility to work anywhere in the country they are residing (Canada, the USA, UK, and Chile).
Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving, and higher employee engagement among other benefits.
Flexible work schedule: AudienceView empowers permanent employees to take off alternating Fridays by condensing their two-week schedule into 9 days. Flexible, uncapped vacation and sick policy. Employees need time away from work to recharge.


How we hire - here's a brief overview of our recruitment process:
Screening & Resume Review: Our Talent Acquisition team will evaluate all resumes and select candidates for a video screening call for 30 minutes.
Team Interview (60 minutes): Connect with members of the Enterprise Systems Team to learn more about the work culture, collaboration style, and team expectations.
Case Study: Candidates who pass the first two interviews will be presented with a Case Study to complete on their own time.
Case Study (90 minutes): Present your completed Case Study to the Enterprise Systems team and walk through the technical and business reasons for the decisions you’ve made. The team will ask questions along the way.


At AudienceView, diversity and inclusion are core values. We believe that a wide range of perspectives and experiences strengthens our team, benefits our clients, and enriches our workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply. Accommodations are available throughout the recruitment process upon request.


Important Hiring Notice:
AudienceView only extends job offers after direct conversations with both the hiring manager and HR via Microsoft Teams. We do not make offers via text or without a formal interview. If you receive a suspicious message, please disregard it.

This position is for an existing vacancy on our team, and we’re excited to find the right person to join us. We value clear communication, so if you interview with us, you’ll hear back about our decision within 45 days of your final interview. For compliance and transparency, we securely keep job postings and application details for up to three years after the posting closes.