Photographer

POSITION SUMMARY

Responsible for photographing daily events, including, but not limited to embarkation,
gangways, dining rooms, portraits and any other event that may require a photographer to
be present to document the event(s). Photographers will also work on gangways or in other
areas “in character” as a photographic mascot. In the Photo Gallery, duties will include
delivering excellent customer service whilst handling sales of photo and retail items, and
dealing with guest requests and minor complaints. Subject to skills and ability, work may
also be required in the Perspectives Photo Studio, onboard certain vessels.

In order to consistently exceed guest expectations and provide the highest levels of product
and services, additional duties and responsibilities may be assigned as needed.


ESSENTIAL FUNCTIONS

• Photograph all requested events onboard and ashore as required, always being
proactive to maximize image counts and image quality in order to meet established
performance goals
• Wear mascot costumes inside/outside the ship for photo shoots, engaging guests
with lively energy and enthusiasm at all times
• Deliver excellent customer service at all times by presenting a friendly, warm and
calm attitude towards guests and crew at all times
• Protect all company inventory and equipment through proper handling and security
procedures at all times
• Follow trained departmental and shipboard environmental rules and regulations,
including use of Personal Protective Equipment, when working (or assisting other
team members) in the Photo Lab
• Effectively handle guest requests and questions (photo department and general
shipboard issues) at any time
• Have available at least 1 x department approved camera body, maintained in full
working condition at the owner’s expense.
• Able to use and familiar with a range of photographic equipment, including but not
limited to digital SLR cameras, portrait studio equipment, computers and image
editing software
• Work with the rest of the team to continuously improve image quality, production
levels and sales to achieve budgeted goals
• Ensure departmental compliance to all hotel practices and shipboard policies by
reporting to the department head any non-compliant practices
• Represent the photo department in the best possible light in all guest and crew
interactions
• Cover all photo events as deemed necessary by the Photo Manager
Printed copies are uncontrolled documents.
It is the responsibility of the user to verify that the issue date on any printed copy matches the issue date of the current online Norwegian


DIMENSIONS

• Must be able to work quickly, efficiently, and with the highest standards of customer
service to be able to photograph guest events on cruise ships with up to 4000 guests
onboard.
• Must be able to deliver excellent customer service and sales skills in the Photo
Gallery to maximize guest satisfaction and revenue for the Photographic Department.
• Must be able to properly handle photographic studio equipment (including lights,
backdrops and safety equipment) with due care and attention.
• Must enjoy working with the public, and be able to actively converse with guests and
crew in clear, fluent English.


NATURE AND SCOPE

• This position reports to the Photo Manager and Assistant Photo Manager, and is
responsible for capturing images of guest events, portraits and other photo
opportunities, and carrying out sales transactions, whilst delivering excellent
customer service at all times. High levels of performance are required at all times,
and it will be required to perform some duties alone and without direct supervision.
• The incumbent must be able to work in a multi-cultural environment; also, must be
able to adjust to changes in schedules, assignments and deadlines.


QUALIFICATIONS, EDUCATION AND ATTRIBUTES

QUALIFICATIONS

• Minimum of six (6) months experience as a photographer is required.
• Intermediate to Advanced level English verbal and writing skills, including the proper
use of English grammar is required.
• Basic knowledge and experience to operate basic computer systems and touch-
screen kiosks is required.

Job Description
Update:
• High school diploma or foreign equivalent is required.
• Bachelors Degree or foreign equivalent from a recognized educational institution is
preferred. Relevant experience may substitute for this educational preference at an
equivalent rate.

ATTRIBUTES

• Consistently communicates with tact and diplomacy at all levels
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates


PHYSICAL REQUIREMENTS

• While performing the essential functions of this job, all team members are required
to stand; walk long distances on the ship; use hands to touch, handle or feel; reach
with hands and arms; talk, hear, taste and smell. All vessel positions require
repetitive motion of bending, climbing, going up and down stairs and lifting more
than 25 pounds. This job requires specific vision abilities to include close vision,
distance vision, color vision, peripheral vision, depth perception and ability to adjust
focus.
• All team members must be physically able to participate in emergency life saving
procedures and drills. All vessel positions require full use and range of arms and legs
as well as full visual, verbal and hearing abilities to receive and give instructions in
the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes—indoors to outdoors.
• Able to pass basic safety course.
• This is a minimal description of duties. Other work requirements may be necessary
and assigned as business or maritime law dictates.