Assistant Waiter

ESSENTIAL FUNCTIONS

Overall

• Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

Restaurant and Buffet

• Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.
• Complies with sequence of service for food and beverage, and follows the lead/instructions of the Waiters to ensure timeliness of service to guests.
• Resolves any service and/or product deficiencies that may occur, to ensure satisfaction of service with guests in assigned station.
• Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
• Performs other jobs as assigned, to include but not limited to manning non-cooking buffet action stations (i.e. carving station, dessert station).

Room Service

• Deliver food and beverage orders to guest’s staterooms as per company procedure.
• Deliver amenities to guest’s staterooms.
• Assists with private parties and functions.
• Field guest phone orders and handle according to established procedures.
• Clear service trays from staterooms, corridors and pantries in a timely manner