Customer Support Responsible

Who we are

Jumpseller is an e-commerce cloud solution, allowing any small and medium size business to easily create their online store and run their e-commerce business without technical help.

The Role

We're looking for someone to be our Customer Support Responsible. Someone who loves to help others, someone who can feel empathy when dealing with customer’s problems and who can relate to and understand the goal of our Jumpseller service.

You Are

Passionate, caring and empathic person, who likes to listen and solve other people’s problems;
An advanced computer user, with previous experience on support or marketing roles;
Excellent in communication and teamwork.

You Will

Help merchants set up their e-commerce solution;
Answer about 75+ emails per day once you’re fully up to speed (2-3 months on-ramp);
Meet with key customers, on the phone or personally, presenting Jumpseller and help them solving their e-commerce doubts and problems;
Document & automatize replies for frequently asked questions;
Gauge the usability of new and existing features, and making constructive suggestions for change;
Take responsibility & ownership of your work.

You Have

A bachelor/master degree in Marketing, Journalism, Phycology (or similar);
Demonstrated previous professional experience on Support or Marketing roles;
Advanced computer skills, from an user perspective;
Ability to communicate clearly both in writing and orally in English and Spanish. Portuguese is a plus;
Publications on media outlets, blogs or social networks is a plus;
Web-design or programming experience is a plus.

Lugar de trabajo:  Santiago Centro, R.Metropolitana