ATG Business Support Analyst

ROLE: ATG Business Support Analyst
ATG Business Support Analyst requires experience in implementing/supporting business and systems processes, preferably in the retail industry. This role needs understanding of business capabilities of ATG and Endeca to provide digital functionality and technology expertise in support of business-side design and support using ATG and Endeca applications (Oracle Commerce).
RESPONSIBILITIES:
·         Able to triage an issue and troubleshoot the problem to identify the system/application problem
·         Incident tracking and closure
·         Application maintenance and issues resolution
·         Service measurement and Reporting
·         Continuous Improvement
·         Knowledge management - KEDB and SOP maintenance and upkeep
·         Attend meetings for problem analysis
·         Confirmation/communication back with end-users.
·         Fix the issue without any customer impact.
 
SKILL SET: ORACLE ATG COMMERCE, ENDECA
MINIMUM YEAR OF EXPERIENCE: 3 years

Lugar de trabajo: Santiago, Región Metropolitana.