Account Manager

A leading international brokerage with a dynamic office in Santiago is looking for an Account Manager. This role is tailored for individuals passionate about client relationship management and eager for career growth in a vibrant, global company. If you have a track record in managing client accounts and are keen to use your skills to ensure client satisfaction and drive business growth, we invite you to apply for this compelling opportunity.

MAIN DUTIES AND RESPONSIBILITIES
* Develop and maintain strong relationships with a portfolio of clients, ensuring their needs and expectations are met.
* Serve as the primary point of contact for clients, providing support, resolving issues, and delivering a premium customer experience through various channels including phone, email, and chat.
* Understand client needs and work collaboratively with internal teams to ensure these are fulfilled effectively and efficiently.
* Proactively identify opportunities for account growth and increased engagement, including upselling and cross-selling of products and services.
* Conduct regular reviews of account performance, presenting findings and recommendations to both clients and internal stakeholders.
* Ensure accurate and timely updating of client information in the database, maintaining a comprehensive record of all client interactions and transactions.
* Keep clients informed about new products, services, and promotional offers that could benefit their business.

CANDIDATE PROFILE
* Knowledge of English, with strong communication skills to effectively liaise with clients and internal teams.
* A client-focused approach, with a proven ability to manage and grow client accounts.
* Experience in account management, customer service, or a related field is highly desirable.
* Familiarity with the financial sector and investment products is beneficial but not mandatory.
* Excellent organizational skills, with the capability to handle multiple accounts and priorities simultaneously.
* A team-oriented individual who can also drive results independently.

COMPANY BENEFITS
* A competitive salary and benefits package, including performance-based incentives.
* Opportunities for professional growth and advancement within a dynamic, international business environment.
* A supportive and collaborative work culture, with a strong emphasis on diversity and inclusion.

This Account Manager position offers a unique opportunity for individuals looking to leverage their client management skills in a global setting. If you are dedicated to fostering strong client relationships and have the qualifications outlined above, please submit your CV for consideration.