Client Happiness Coordinator

JOB DUCK IS HIRING CLIENT HAPPINESS COORDINATORS

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 3 years in a row!

Role Overview: We're currently on the lookout for Client Happiness Coordinators. Your role? You will improve customer retention, reduce customer churn, scout new customer opportunities, and drive new business growth through customer advocacy!

Your Responsibilities Will Include:
• Developing and maintaining strong relationships with existing clients.
• Organizing and scheduling quarterly business reviews with clients.
• Creating, maintaining, and sending client satisfaction surveys to measure possible areas of improvement.
• Providing support to client requests with friendly, accurate, and timely information.
• Performing administrative duties, such as mailing, calendaring, and telephone communication.
• Maintaining client records.
• Building a rapport with clients.
• Organizing holiday events.
• Other tasks as determined by the client

What We're Looking For:
• At least 15 months of experience in a related position or a related qualification.
• Client-oriented.
• Excellent interpersonal skills.
• Advanced/native-level English (written and spoken).
• Killer organizational and planning abilities.
• Ability to maintain confidentiality and attention to detail.
• Excellent verbal and written communication skills.
• Phone etiquette.
• Stellar time-management skills.
• Your own reliable PC, headset, and speedy internet (at least 30MB/s).

What's In It for You?
• Monthly Compensation of 1030 USD.
• Paid time off and holiday pay.
• Referral and annual bonuses.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training.
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process. We have multiple positions available, but we kindly ask that you apply for one at a time for your specific country.

By clicking on the APPLY button you consent to us reaching out to you through WhatsApp and/or email to follow up regarding your application process.