Customer Relations Agent

An esteemed international brokerage with an office in Santiago is seeking a Customer Relations Agent. This role is perfect for individuals with a passion for customer service and a desire for career advancement within a dynamic, global company. If you have experience in customer relations and are keen on leveraging your communication skills to foster positive customer experiences, we encourage you to apply for this exciting position.

MAIN DUTIES AND RESPONSIBILITIES
* Build and maintain customer relationships through the provision of timely information, answering queries, and resolving issues via phone, email, and chat.
* Deliver exceptional customer service, ensuring a positive experience for all customers.
* Efficiently process customer requests, such as opening new accounts, updating personal details, and handling transactions.
* Identify and pursue sales opportunities and cross-selling within the existing client base.
* Work collaboratively with internal teams, such as compliance and operations, to address customer inquiries and solve problems.
* Accurately record customer interactions and maintain up-to-date information in the customer database.
* Proactively inform customers about new products, services, and promotions.

CANDIDATE PROFILE
* Knowledge of English, with strong communication skills.
* A customer-focused mindset with excellent problem-solving abilities.
* Previous experience in a customer service or customer relations role is highly desirable.
* Familiarity with the financial sector and investment products is advantageous but not required.
* Good organizational skills and the ability to multitask effectively.
* A team player who can also work independently.

COMPANY BENEFITS
* Competitive salary and comprehensive benefits package, including performance-based bonuses.
* Ample opportunities for professional development and career advancement within an international and growth-oriented company.
* A supportive, collaborative, and inclusive work environment.

This position offers a fantastic opportunity for those looking to enhance their career in customer service within an international setting. If you have a strong interest in customer relations and meet the qualifications above, please submit your CV for consideration for this Customer Relations Agent position based in Santiago.