Customer Success Manager (English Speaking)

Who we are?

Established in 2008, ArchDaily is the worlds largest architecture website with more than 13 million monthly visitors. We currently have operations in the USA, China, Brazil, Chile, Colombia, Mexico and Peru and a team of 60 people from a variety of backgrounds working towards our mission: To Improve the quality of life of the 3 billion people that will move into cities in the next 40 years, by providing inspiration, knowledge and tools to the architects who have the challenge to design for them.”

What does it mean to work at ArchDaily: We value talent and truly believe in the strength of diversity and interaction. Despite our rapid growth, we remain very dynamic. The key has been developing a team of forward-thinking individuals that want to make a difference in the world. We invite you to review our #humansofarchdaily #archdailyhq on instagram so you can learn a little more about our workplace (how we work and we have fun!).

Customer Success Manager

The Customer Success Team is responsible for building deep-rooted relationships with our customers to help them succeed.

Customer Success Managers are fanatical about working closely with our customers, consulting and strategizing with them in order to help them achieve their business’s objectives. They also love the thrill of competition and to combine their relationship management skills with a fearlessness to tackle even the most difficult conversations.

What will you do:

As a Customer Success Manager, you’ll build deep relationships with top decision makers at the top building products companies in the world. You are responsible for their success, adoption of our products and tools, and long-term commitment to continue working with us year over year. Your day will consist of speaking with and meeting with customers, helping them find success and connect with one another around investment opportunities using the suite of tools and solutions we’ve built, and working with them to ensure they remain long-term customers.

Responsibilities:

- Interact daily with paying customers in the US and other international markets to ensure their success over the long-term
- Document and detail every relationship to ensure success and retention of business
- Communicate proactively to management issues you’re encountering in accounts
- Outline and execute repeatable processes for scaled success of our partners
- Exceed monthly and quarterly objectives by retaining customer business

Main features of a CSM:

-Tendency to over-inquire by constantly asking ”Why?”
-Obsessively measure metrics to ensure success
-Seek every opportunity for meaningful feedback and to grow professionally
-Excellent interpersonal, verbal, and written communication
-You love to win more than you hate to lose
-Strong time management and organizational skills
-Impeccable, optimistic and proactive

Requirements:

- 2 years of experience working in sales or as a key account manager or customer success manager
- Strong communication skills and interpersonal skills
- Excellent organizational skills, ability in problem-solving and negotiation
- BSc/BA in business administration, marketing, sales or other relevant field
- Fluent in Spanish and English (native speaker or complete professional proficiency)