QA Software Architect ( USD60K/year) - Remote Work

THE SENIOR VICE PRESIDENT OF SOFTWARE CUSTOMER SUPPORT WILL BE EXPECTED TO LEAD A WORLD-CLASS SOFTWARE SUPPORT TEAM AND WILL NEED TO  REACT QUICKLY AND MAKE CRITICAL DECISIONS ON A DAILY BASIS. OUR PRODUCTS ARE NEVER OFFLINE, AND THERE’S A REQUIREMENT TO HAVE AN ALWAYS-ON MENTALITY.
The ideal candidate will need to have a hunger for new challenges. While the typical Customer Support organization sets readily achievable targets,  we don’t. We want more than reasonable, we set high-quality bars, and we push for constant improvements until we feel we have reached excellence.  
In this position, you will be expected to deliver weekly, monthly and quarterly improvements to the quality of software support. You will be measured by quality metrics, customer NPS scores, and productivity, measured by total cost per ticket.
As a senior manager, you will be responsible for recruiting best in class VPs. You will need to have the ability to identify key skills to build your team. You will need to coach your VPs on what we believe top quality service is, to make sure they develop and nurture their own teams toward a common goal of excellence. We need the SVP of Software Customer Support to raise the level of the team performance in our atypical fast paced environment.
Your daily activities would look as follows:
* Deep dives into weekly metrics, and escalations
* Prepare weekly business reviews for the COO
* Conduct weekly 1:1 meetings with VPs to review metrics, blockers and conduct call