PUBLICIDAD

Customer Success Account Manager (USD100K/year) - Remote Work

ID 1872705
Buscado Inicia sesión para ver empresa
Fecha
2018-12-10 18:39:28
Ubicación Pichilemu CL
Categoría Otros
Tipo Full-time
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Descripción oferta de trabajo


más de 30 dias Full-time

In this role, you will be our customer’s champion from start to finish - you will own the most critical aspect of our business: customer satisfaction. Your relationships with customers will begin at the close of a sale. You will then work with our internal teams to ensure that their processes are meeting the needs of the customer. Growing existing accounts and utilizing your skills in both cross-selling and upselling will be a constant activity. To thrive in this role, you will need to be a master in customer-facing communication, relationship management, and working quickly with internal teams to deliver results. Measures for this role are simple: Customer Satisfaction (NPS), Account Growth (Revenue) of your accounts, # of Referrals to sales, # of Testimonials.
CANDIDATE REQUIREMENTS:
* 5 years experience in procuring accounts in the software SMB/Enterprise industry
* 5 years in technology sales experience with at least 3 years in management experience
* A proven track record in building customer relationships with both business and technical leaders
* Experience managing and selling to 11 accounts simultaneously
* Project management in enterprise software projects
* Technology Delivery Experience (e.g. Professional Services or Software Licensing)
* Executive Facilitator (Working with VPs/Directors to understand needs)
* Passion for customer success, driven by customer satisfaction and achieving revenue growth quota on existing accounts
* Experience in customer-facing project management, technical pre-sales or other technical consulting role
* Experience with proactive cross-selling and upselling is paramount
* Excellent interpersonal and organizational skills with the ability to facilitate dialog and collaborate effectively with cross-functional teams
* Excellent presentation and written communication skills
* Ability to understand and articulate technical concepts, strategies and current development technologies
* Desire to learn new value propositions, products, and customers
* Self-motivated, Self Starter and able to work successfully in a 100% virtual environment
Desired Skills and Experience:
* Bachelor's degree required
* Experience working in a matrix global environment
* Experience managing SaaS or Cloud technical accounts
* Experience as a project or engagement manager
* Must have experience with Customer Lifetime Value and metrics associated with CLV
* Must be able to define metrics and demonstrate value through metrics of CLV
* Must have consultative skills, deep domain/sector knowledge, and understand the role service plays in the organization
* Must be able to be at the face of the consumer when needed not for customer support but for customer success and retention
JOIN OUR COMMUNITY OF REMOTE PROFESSIONALS!

Lugar de trabajo: Chile.

Otros Pichilemu and customer experience
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